Privacy Policy

SkyLink Technologies

Effective Date: 1 Jannuary 2026

SkyLink Technologies (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa.

1. Who We Are

Company Name: SkyLink Technologies
Website: www.skylinkwifi.co.za
Email: info@skyinkwifi.co.za
Phone: 062 237 3902
Physical Address: 675 Duduzani Street, Soshnaguve, 0152, South Africa

2. Information We Collect

We may collect and process the following personal information:

Full name and surname
Contact details (email address, phone number, physical address)
Identification information (ID number where required)
Billing and payment information
Network usage data (for service monitoring and support)
Any other information you voluntarily provide when contacting us or using our services

3. How We Collect Information

We collect personal information through:

Website forms
Service applications and contracts
Email, phone, or WhatsApp communications
Customer support interactions
Automated systems related to network and service usage

4. Purpose of Collecting Personal Information

We collect and use personal information to:

Provide and manage internet and connectivity services
Process applications, payments, and billing
Communicate with customers regarding services, updates, and support
Comply with legal and regulatory obligations
Improve our services and customer experience
Prevent fraud and ensure network security

5. Lawful Processing

We process personal information only when:

It is necessary to provide a service
You have given consent
It is required by law
It is in our legitimate business interest and does not infringe on your rights

6. Sharing of Personal Information

We do not sell or trade your personal information.

We may share information with:

Service providers and partners who assist us in delivering services
Payment processors
Regulatory authorities when required by law

All third parties are required to maintain appropriate security and confidentiality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Loss
Unauthorised access
Unlawful processing
Accidental damage

Access to personal information is restricted to authorised personnel only.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal and regulatory requirements

Once no longer required, information is securely deleted or anonymised.

9. Your Rights

You have the right to:

Access your personal information
Request correction or updating of your information
Request deletion of your information (where legally permissible)
Object to the processing of your personal information
Withdraw consent at any time

Requests can be made by contacting us using the details below.

10. Cookies and Website Usage

Our website may use cookies to improve functionality and user experience. You may disable cookies through your browser settings, although this may affect website performance.

11. Changes to This Privacy Policy

SkyLink Technologies reserves the right to update this Privacy Policy from time to time. Any changes will be published on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@skyinkwifi.co.za
Phone: 062 237 3902
Address: 675 Duduzani Street, Soshnaguve, 0152